Shipping policy

Shipping Policy for Cyadica

Welcome to Cyadica! We are committed to providing you with a seamless and transparent shopping experience. Please review our shipping policy for detailed information about order processing, shipping methods, and delivery timelines.

Order Processing Time

Orders are processed within 5-7 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with tracking information, if applicable.

Shipping Methods and Costs

• Standard Shipping: Delivery within 7-14 business days.

• Expedited Shipping: Delivery within 3-7 business days.

Shipping costs are calculated at checkout based on the shipping method selected and your location. We offer free standard shipping on orders over $50.

Estimated Delivery Times

Delivery times vary depending on the destination. Below are estimated timeframes for our primary shipping regions:

• Australia: 5-7 business days (standard shipping)

• International: 10-20 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.

International Shipping

We proudly ship to a variety of international destinations. Please be aware that customs fees, duties, or taxes may apply and are the responsibility of the customer. Delivery times for international orders are typically between 10-20 business days.

Shipping Restrictions

Currently, we are unable to ship to P.O. boxes, APO/FPO addresses, or certain restricted countries. If you have questions about whether we can deliver to your location, please contact our support team.

Order Tracking

Once your order has shipped, you will receive an email with tracking details. You can use this information to monitor your order's progress.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us at sales@cyadica.com within 7 days of receiving your order. Provide your order number and photos (if applicable) to help us resolve the issue promptly.

Returns and Exchanges

For details about returning or exchanging an item, please refer to our Return and Exchange Policy. We strive to make this process as simple as possible.

Contact Us

If you have any questions about your shipment or our shipping policy, please feel free to contact us at:

• Email: sales@cyadica.com

Our customer service team is available Monday through Friday, 9 AM - 5 PM (AEST).

Policy Updates

Cyadica reserves the right to update this shipping policy at any time. We encourage customers to review this policy periodically for any changes.

Thank you for shopping with Us!